Effective Date: September 1, 2026

This Refund Policy explains how refund requests for paid products, subscriptions, digital goods, and other paid services purchased through Zingka are handled.
This Refund Policy forms part of our Terms of Service and Purchase and Payment Agreement.
By completing a purchase, you acknowledge that refunds are subject to this Refund Policy, the rules of the payment platform through which the applicable transaction was completed, and applicable law.

1. General Refund Principles
   Because most products offered through the App are digital products or digital services that may be delivered or activated immediately after purchase, purchases are generally non-refundable once the applicable digital benefit has been successfully delivered, activated, used, or consumed, except where:

• A refund is required by applicable law;

• The applicable app store or payment platform permits or requires a refund;

• The product was not delivered due to a verified technical issue;

• The product materially fails to provide the benefits expressly described at the time of purchase;

• We otherwise determine that providing a refund is appropriate.
  Nothing in this Refund Policy limits any mandatory consumer rights available to you under applicable law.

2. Purchases Through the Apple App Store
   If you purchase a product or subscription through the Apple App Store, the transaction is processed by Apple.
   Refund eligibility and refund decisions for App Store purchases are generally determined by Apple in accordance with its applicable policies and local law.
   You may be required to submit your refund request directly to Apple.
   We do not control Apple’s refund review process and cannot guarantee that Apple will approve any refund request.
   If Apple approves and processes a refund, the corresponding paid product, subscription entitlement, or digital benefit may be removed from or disabled in your account.

3. Purchases Through Google Play
   If you purchase a product or subscription through Google Play, the transaction is processed through Google Play.
   Refund eligibility may depend on Google Play’s applicable policies, the time elapsed since purchase, the circumstances of the transaction, and applicable law.
   Some refund requests may need to be submitted directly to Google Play. In certain circumstances, Google may direct you to contact the developer.
   Where we are authorized to process a refund request, we will assess the request in accordance with this Refund Policy, Google Play requirements, and applicable law.

4. Purchases Through Other Payment Methods
   If a purchase is made directly through us or another authorized payment service provider, please contact Zingka_service@yutheh.com and provide:

• Your App account information;

• Order number or transaction ID;

• Purchase date;

• Product purchased;

• Reason for the refund request;

• Relevant screenshots or other supporting information.
  We may request additional information that is reasonably necessary to verify the transaction and assess your refund request.

5. Subscription Cancellation and Refunds
   Cancelling a subscription and requesting a refund are separate actions.
   Cancelling an auto-renewable subscription only prevents future renewal charges and does not normally result in a refund for the current billing period.
   Unless otherwise required by applicable law or the relevant payment platform:

• Subscription fees that have already been charged are generally non-refundable;

• Unused portions of a subscription period are generally not refunded or credited on a prorated basis;

• After cancellation, you may generally continue to use the subscription benefits until the end of the paid subscription period.
  If you believe that a subscription charge was incorrect, duplicated, unauthorized, or resulted from a verified technical issue, you may submit a refund request through the applicable payment platform or contact us where appropriate.

6. Consumable Digital Products
   Consumable products may include:

• Virtual credits or tokens;

• Paid exposure or promotion;

• One-time premium actions;

• Additional usage opportunities;

• Other digital benefits that are depleted through use.
  Once a consumable product has been successfully used, activated, applied, or consumed, it is generally not eligible for a refund unless otherwise required by applicable law or the applicable payment platform.
  If only part of a purchased consumable package has been used, refund eligibility will be determined based on the applicable platform rules, applicable law, and the specific circumstances.

7. Non-Consumable Digital Products
   A non-consumable product is generally a one-time purchase that unlocks an ongoing feature or entitlement.
   Once such a product has been successfully delivered and activated, it is generally non-refundable except where:

• A refund is required by applicable law;

• A refund is permitted by the applicable payment platform;

• The relevant feature cannot be provided due to a verified technical issue;

• The purchased product materially differs from the description displayed before purchase.

8. Products Not Received
   If you have been charged but have not received the purchased product, please:

9. Confirm that the payment was successfully completed;

10. Restart or reopen the App where appropriate;

11. Check whether the purchase can be restored;

12. Confirm that you are signed in to the correct App account and app store account;

13. Contact us if the issue remains unresolved.
    If we verify that payment was successfully completed but the applicable product was not delivered, we may, depending on the circumstances, restore the purchased entitlement, provide the missing product, or provide or assist with a refund.

14. Duplicate Charges
    If you believe you have been charged more than once for the same purchase, please review your purchase history on the applicable app store or payment platform before submitting a request.
    Verified duplicate charges may be eligible for a refund or correction in accordance with the applicable payment platform’s policies and applicable law.

15. Unauthorized Purchases
    If you believe that a transaction was completed without your authorization, you should promptly contact the payment platform through which the transaction was processed.
    You should also take appropriate steps to secure your App account and payment account.
    We may assist with investigations relating to your App account where reasonably possible. However, refund eligibility for transactions processed by Apple, Google, or another payment service provider may ultimately be determined by the relevant provider.

16. Technical Problems
    A technical issue does not automatically entitle you to a refund if the purchased product can reasonably be restored, redelivered, repaired, or otherwise made available.
    Where possible, we may first attempt to resolve the issue by:

• Restoring the product;

• Re-crediting the applicable entitlement;

• Correcting your account balance;

• Restoring access to the paid feature;

• Providing another reasonable remedy.
  If, due to a verified issue attributable to the service, the paid product cannot be provided within a reasonable period, we may provide a refund where required by law or otherwise appropriate.

12. Community and Social Outcomes
    A refund will generally not be provided solely because:

• Another user did not follow or like you;

• You did not meet a particular user;

• You did not establish a friendship, romantic relationship, or other social connection;

• You did not receive the level of community or social engagement you expected;

• A recommended user stopped using the App;

• Your subjective expectations regarding community or social outcomes were not met;

• Another user did not respond to your message.
  Paid products provide the digital features or benefits described on the applicable purchase page and, unless expressly stated otherwise, do not guarantee any particular community or social outcome.
  However, if a product expressly promises a specific and measurable digital entitlement and that entitlement was not delivered, you may contact us. We will investigate the issue and may provide the missing entitlement or another appropriate remedy.

13. Change of Mind
    Except where otherwise provided by applicable law or the relevant payment platform, changing your mind, making an accidental purchase, failing to use a purchased feature, or no longer wanting the product does not automatically entitle you to a refund.
    Refund requests based on these circumstances will be handled in accordance with the policies of the applicable payment platform and applicable law.

14. Account Suspension or Termination
    If your account is suspended or terminated because you violated our Terms of Service, Community Guidelines, or applicable law, unused paid products are not automatically refundable, except where otherwise required by law or platform rules.
    Except where required by applicable law, we will not issue refunds to compensate for benefits lost as a direct result of fraudulent, abusive, or otherwise prohibited conduct.

15. Refund Abuse
    We may investigate and take action against refund abuse, including:

• Repeatedly purchasing, consuming, and refunding digital products;

• Falsely claiming that purchased products were not received;

• Using unauthorized payment methods;

• Initiating fraudulent chargebacks;

• Manipulating platform refund mechanisms.
  Where permitted by law, we may restrict purchases, paid features, virtual balances, or account access associated with confirmed refund abuse or fraud.

16. Effect of a Refund
    If a refund is approved, we may:

• Remove the refunded digital product;

• Deduct virtual credits or balances associated with the refunded amount;

• Cancel or shorten the applicable subscription;

• Revoke access to premium features;

• Reverse benefits obtained through the refunded purchase.
  If the refunded benefits have already been used, we may adjust the relevant account balance or entitlements where permitted by applicable law and platform rules.

17. Refund Processing Time
    The time required for an approved refund to appear in your account depends on the payment platform, financial institution, payment method, country, and region.
    We do not control the refund processing times of Apple, Google, banks, card issuers, or other payment service providers.

18. Statutory Consumer Rights
    Nothing in this Refund Policy excludes, limits, or replaces any consumer right that cannot legally be excluded or limited.
    Depending on your country or region, you may have additional statutory rights relating to cancellation, withdrawal, refunds, repair, replacement, or other consumer protections.
    If applicable law conflicts with this Refund Policy, applicable law will prevail.

19. Changes to This Refund Policy
    We may update this Refund Policy from time to time to reflect changes in our products, payment systems, platform requirements, or applicable law.
    Where required by law, material changes will be communicated through the App, email, account notifications, or other reasonable means.

20. Contact Us
    If you require assistance relating to a purchase or refund, please contact us at:
    Company: CyberBlaze Limited
    App: Zingka
    Email: Zingka_service@yutheh.com